FAQ

Yes we do, but at this time it is not recommended to use swipers in stores. New regulations require businesses to use chip card terminals at minimum.

When using Acid POS you are compliant with NFC, EMV and PA-DSS Solutions.

We offer regular terminals and Touch/Signature terminals. Specifically we offer Ingenico (iPP 320, iPP 350, iSC Touch 250, iSC Touch 480 and iSMP4) and Verifone (MX915, MX 925). Those types of terminals you can commonly find in large and small business around the country (wallmart, bestbuy, theaters, etc). They are most commonly used and very reliable.

Yes absolutely. We are fully certified by Worldpay (formerly Vantiv), First Data (now Fis serve) and Bridgepay.

We are fully supported by First Data (Card Connect), Bridgepay and WorldPay (formerly Vantiv). We prefer cloud based solutions so First Data and World Pay are definitely something to look into first. We can connect up to 100 different payment gateways.

Yes. With our terminals (iPP320, iPP350, iSMP4, iSC250, iSC480, MX915 and MX925), you will have that ability. We are very specific in listening to your needs and contactless (with applepay) is always at our top list of priorities to support.

Yes. Acid POS is 100% Credit and Debit Chip Card ready. We comply with all the latest standards.

We support all advanced top terminals like Ingenico iPP320, iPP350, iSC Touch 250, iSC Touch 480, iSMP4 and Verisign MX915, MX925.

Usually it will take anywhere from 5 to 8 days for a unit to be ready and loaded with proper connections in regards to hardware. Sometimes it also depends on availability of certain hardware (even though we keep most fully stocked). Software can take much longer depending on your requirements. Software time does not effect hardware time or vice versa.

We provide 3 types of units with 16″ (black and white) and 21″ (black) screens for our customers. We can not depend on smaller screens than 16″ due to features and robust reports that you can interact with. However, we do have optimized version for Acid Pad that runs on 13″ screen and you can take it on the go.

All Acid POS units have customer facing 10 point touchscreen as well.

For our touchscreen unit we provide our own proprietary brand Acid POS. We have our own factory and our system is specifically designed based on cashier recommendations and actual usage over the years. Our units are glare free, oil proof and smoke proof. we also provide Acid brand advanced 1D/2D barcode scanners, Acid Pads, Acid Thermal Printers and Acid Cash Drawers.

Core parts of Acid POS would be main touchscreen unit, thermal printer, barcode scanner, cash register and receipt screen.

Yes, we provide various training sessions. You will have online training sessions before you launch your Acid POS solution. We also provide paid on location training which we are happy to provide depending on the size of the business and timeline.

Online training sessions will be detailed and you will always be able to rely on online manuals afterwards. In most cases our customer support creates specific instructional videos just for your store situations and send them to you. This way you can always rely on the same video guide besides our extensive user’s guide here.

You can also buy increments of training sessions per hour after you launch. This is ideal way to train your new cashiers for fraction of the cost. 1 hour training increments are available for purchase on Acid POS website.

Yes absolutely. If you go with one of our servers for better price and reliability we will always make sure optimization is in place. Our cloud server will scale as you need it automatically. For those that opt out for dedicated servers and something they want to control in-house themselves – you will be responsible for scalability and reliability of that server. We offer Amazon, Google, and Digital Ocean cloud servers so you will have plenty to select from and decide on the power that you want.

Yes, daily database backups are provided as part of licensing. It also depends on what you select as your server cloud options and additional optional maintenance plans, but all basic plans cover daily database backups.

We have several options here.

You can use our own DSR (daily sales report) which is extremely detailed and you can export it per need to QuickBooks OR you can use some other 3rd party existing service like Fishbowl, Thub, or Webgility.

We work with several bridges to Quickbooks from our POS since it is very popular. One important thing to note is that you might want to consider Acid POS internal options if you run multiple stores and inventories. QB at the moment can handle only one inventory per installation which makes it extremely hard to run multiple store inventories.

Our internal system can give you all the details you need for successful accounting and tax collections.

Currently we have two versions. One is proprietary and stand alone, and the other is fully synced with Magento 2 / Magento 2 Enterprise platform. By Magento 2 sync we mean 100% live sync of all data between 2 platforms.

Yes, you have the ability to adjust who can see which sections of the back end. In addition, you are also able to set extensive permission on front end of the Acid POS for your cashiers.

You have the ability to see and export all the inventory from all stores in one place. You can also add cost to each item and department for a full “picture” of your inventory.

Yes, we export daily inventory that you can refer to at a later date. This is very useful for accounting and inventory valuation at the end of the month to balance your purchase orders vs sales.

Yes we do. You can also segment and recount your best sellers on daily basis if situation calls for it.

Yes, we do. We have full PO and supplier management ability. Quick PO orders and per brand orders.

Yes, you can limit access for certain cashiers and not allow them to go into more important areas like inventory management or ticketing system among other features.

Yes, we have the ability to sell monthly, daily, weekly, and yearly memberships. We use online tokenization so you never save customer cards. Renewals are automatic. All done initially through our POS.

Yes, you can.

Keep in mind also that almost all advanced payment terminals are now driven with online access as well. So if Acid POS is not connecting due to your internet connection, chances are your payment terminals are down also. Best way is to accept cash in the interim. These situation are extremely rare.

Yes you can create up to 10 custom fields that you can collect information from your customers. You can use upload, text, dropdowns, multiple select and text area fields. Keep in mind these are only additional ones. We already have all the general ones in place like gender, birthday, suffix, etc. You can customize your fields if you are in specific industry and information you need to collect.

Yes, that is possible, but we have to mention that we put several layers of security to make it better. So you need to be cleared for remote access first in order to use it. We take data privacy very seriously and go through extra lengths to keep it that way.

Yes. You are able to ship from another store’s inventory in case you are out of inventory at your main store. It is easy and seamless. Accounting is also adjusted to fit this feature.

Yes, daily database backups are provided as part of licensing. It also depends on what you select as your server cloud options and additional optional maintenance plans, but all basic plans cover daily database backups.

Yes, you can limit access for certain cashiers and not allow them to go into more important areas like inventory management or ticketing system among other features.